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Direct assistance
and a strategic
location at PMI.

Mr Chofer customer service centre. Booking management and assistance at Palma de Mallorca Airport. A member of our team replies to you, not a form that goes back and forth.

WhatsApp
+34 624 21 14 36
Bookings email
Service hours
08:00–21:00
MC · FORM · 2026REF · A/12

Tell us.
We reply.

If your message concerns a booking you have already made, please give us the booking number so we can locate it quickly.

Reason for your message
Booking Change / cancellation Extra services · other
Optional · for existing bookings
Usual response time
< 2 working hours
● MAIN FACILITY

Calle Levante, 27
Pol. Son Oms

07199 Palma de Mallorca
Illes Balears · Spain

◉ 5 min to the terminal
EXIT 5 · Ma-19
Frequently asked questions

Before you
write to us.

The questions we are asked every week. If you cannot find your answer here, write to us — a real person will reply.

Q · 01

Can I cancel or change a booking I have already made?

Yes. If you cancel 24 hours or more in advance, we refund the amount minus a €5 cancellation fee; with less than 24 hours’ notice there is no refund. Call us or write to us with the MC–… number and we will handle it as soon as possible.

Q · 02

My flight has been delayed, what should I do?

Nothing. We track your flight in real time and adjust the pick-up time at no charge (as long as the delay does not run into the next day). We will be waiting at the side when you come out.