Clauses:
GENERAL CONDITIONS FOR THE BOOKING OF PARKING AND SERVICES WITH MRCHOFER.COM, TRADE NAME, VIA THE INTERNET.
1. PURPOSE
This document sets out the general conditions for service bookings and the operating rules of the parking facility. The booking implies full acceptance of these general conditions, without the user being able to claim split payments or prices other than those of the reserved stays.
2. BOOKINGS
The user may make a booking of parking services with MRCHOFER.COM through our website. You must provide the key data (number plate, make, model, colour, date and time of receipt and delivery of the vehicle, return flight, email address and mobile phone) that the system requests and without which you cannot proceed with the booking process.
Bookings must be made at least 24 hours in advance; bookings will be subject to availability.
For shorter periods, you must contact the customer service office by telephone or by email, where you will be informed whether it is possible to make the booking or changes to a booking already made.
2.1. EXPRESS BOOKING SERVICE.
These bookings are subject to all the general conditions.
The bookings apply to those customers who drop off and receive the car on the same day and by the same person who made the booking, that is, it cannot be handed over to different people.
3. GENERAL
When making the booking via the WEBSITE, the system will provide you with a locator number in the pre-booking, which will be confirmed according to availability. This confirmation will serve as a receipt of the collection of the car at the time and day indicated by the customer in the booking, except in the event of a delay due to lateness, in which case this responsibility will apply from the time the vehicle is received, certifying that from that moment MRCHOFER.COM is responsible for it.
The maximum waiting time on the part of MRCHOFER.COM is 15 minutes from the time indicated in the booking. If the customer does not arrive on time, MRCHOFER.COM will consider the service as completed with no right to a refund of the booking amount. Likewise, our driver also has a margin of 15 minutes, in case of any traffic jam, accident, police checkpoint, or any unforeseen event that may arise on the way to provide the service to the customer.
The booking of services can only be made for a single vehicle. To provide services for more vehicles, you must make a separate booking for each of them.
When you leave us your vehicle, it will be inspected and/or photographed by our staff. This data is essential when submitting a claim.
The customer authorises our staff to drive their vehicle.
MRCHOFER.COM has information on the arrival time of the return flights of your trip; at that moment we are pre-notified and have your vehicle ready for delivery.
Nevertheless, it is the customer’s obligation, upon landing, to call to request the delivery of their vehicle.
If, due to any unforeseen circumstance, the customer brings forward or delays their return relative to the scheduled time, they must inform the Customer Service Office as soon as possible so that the delivery of the vehicle can be rescheduled and delays avoided.
MRCHOFER.COM is not responsible for any delay caused to the customer for reasons beyond its control; otherwise, MRCHOFER.COM shall compensate the customer by paying for the customer’s stay at another parking facility, for which the receipt of the stay must be provided in order to proceed with the payment.
4. RATES
The rates are set per day of stay, with a minimum fraction of 24 hours, starting at 00:00 and ending at 23:59 each day, regardless of the time of receipt and delivery of the vehicle.
When making the booking, the system calculates the price to be paid for the stay indicated by the user. The system automatically applies the rates in force for the indicated period.
The rates include VAT.
To find out the rates, visit our website www.mrchofer.com or ask at our Customer Service Offices.
5. PAYMENT OF THE BOOKING
It may be made by credit or debit card.
If the duration of the stay exceeds the booked time, the difference between the amount already paid and the price of the stay bracket covering the duration of the requested service will be paid.
If, for reasons beyond the parking facility’s control, a customer ultimately does not use our services and cancels their booking with less than 24 hours’ notice, no refund of the amount already paid will be made; in the case of a booking pending payment, we will require payment of it, since we stopped accepting bookings in order to honour yours. If the cancellation takes place 24 hours or more in advance, the amount will be refunded minus €5 for cancellation costs.
If you need an invoice, let our staff know and we will send it to you within 20 days.
6. INSURANCE
MRCHOFER.COM has taken out a General Civil Liability Policy with an insurance company that covers civil liability for damage, theft or destruction of motor vehicles and that arising from the movement of the vehicles entrusted to MRCHOFER.COM’s employees, including damage caused to the vehicle being handled during the provision of the requested service. Under this policy, MRCHOFER.COM may assume any repair, payment of damages, destruction or theft of vehicles in the manner the company decides, always within a maximum period of 6 months.
Excluded from our policy and from MRCHOFER.COM is liability for damage to or theft of vehicle accessories that are not fixed or are removable, such as music equipment and mobile phones, as well as jewellery, valuables, cash, securities, documents and, in general, other objects or belongings left inside the vehicles.
Also excluded from our liability are fires that vehicles of any hybrid or electric fuel type may suffer during their stay in the parking facility. This exclusion of liability extends both to Mrchofer.com and to its own parking insurance.
In the event that a hybrid or electric fuel vehicle catches fire and causes damage to other vehicles or to the parking facilities, it will be the insurance of the vehicle that caught fire that is responsible for covering such damage.”
Given the difficulty of detecting small impacts or cracks in the vehicles’ windows, or the possibility that these become visible with the temperature change occurring during transfers, we decline all liability regarding this type of damage during the provision of the services. Likewise, the company is not responsible for damage to underbody parts of the cars, or breakage of mechanical parts that are not detected in the photos taken upon receipt of the car. The company is not responsible for damage to third parties in the event of a collision, nor for damage caused by weather conditions such as hail, snow, mud rain, strong winds, etc. Nor is it responsible for the damage or failure of headlights, lights, radio, electric aerial, electric wing mirrors, door opening or closing systems, or any type of electrical system that stops working during the provision of the contracted service.
The customer certifies that the vehicle complies with all the legal aspects it must comply with under the framework of Spanish legislation. If the CUSTOMER fails to meet this obligation, it is their responsibility to answer for any damage and loss caused to the company or to third parties.
After the return of the vehicle, the company will not accept any claim.
The excesses applicable to the covered guarantees will be assumed by MRCHOFER.COM when it is demonstrated that the loss, theft, or material or physical damage originates from negligence, infringement or wilful breach of the rules governing the activities that are the object of the Insurance.
7. PROTECTION OF PERSONAL DATA
For the purposes of the provisions of Organic Law 15/1999 of 13 December on the Protection of Personal Data, we inform you that the personal data collected in this document will be included in a data file, whether automated or not, owned by and under the responsibility of the company.
At any time, you, as the data subject, may exercise your rights of access, rectification, cancellation and objection to the processing of your data by means of a written request sent to the company’s indicated address or by email.
We also inform you that we comply with Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, and your consent to the processing of your email for commercial purposes will be requested at all times.
8. OTHER
MRCHOFER.COM reserves the right to demand the corresponding liabilities for the improper use of the booking system via the WEBSITE or for the breach of the rules set out in these general conditions. The user will be solely responsible in the event that the use of the service is carried out in a defective, partial or erroneous manner, or in the event that someone operates in their name or on their behalf, using the procedures and their access password.
MRCHOFER.COM reserves the right to cancel the user access passwords of those who misuse them under the terms provided in these conditions.
MRCHOFER.COM is not responsible for the interruption, inaccessibility or failure of any other kind that the operation of the system may suffer, as a consequence of those that may occur in any telecommunications services or other ancillary services beyond this entity’s control and necessary for its operation.
The use of this website, which is governed by this document, grants you the status of User, which implies acceptance of the conditions present in the version published at the time it is accessed. MRCHOFER.COM reserves the right to modify, at any time, the presentation and configuration of the website, as well as its Legal Notice, and to temporarily suspend its Services at www.mrchofer.com without prior notice. Aparcamiento MR CHOFER.COM recommends that the user read the Legal Notice each time they access our website.
For all types of claims arising from these conditions, the parties submit to the jurisdiction and competence of the Courts and Tribunals of the city of Palma de Mallorca, unless another jurisdiction applies by legal requirement.
The company reserves the right of admission.
